You may return most new, unopened items within 30 days of delivery; items are subject up to 15% restocking fee. We’ll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 14 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 7 business days), the time it takes us to process your return once we receive it (2 to 3 business days), and the time it takes your bank to process our refund request (2 to 5 business days).
For custom engraved products, all sales are final. No returns or refunds will be offered unless the the text engraved is misspelled. See our engraving page for more information.
If you need to return an item, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Item(s) button. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item.
Return Shipping to:
House of Blades
6451 NW Loop 820
Fort Worth, Texas 76135
Phone: (817) 237-7721
The House of Blades does accept exchanges within 30 days of purchase. The product must be unused with all of the original manufacturer’s packaging. A 15% Restocking fee may apply. For more information, please contact us.
We can ship to virtually any address in the United States. Note that there are restrictions on some products as some of our products cannot be shipped to State destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. (Shipping cost are non-refundable)
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
House of Blades cannot warranty items in-store, but we will help customers send their knives out for warranty. We charge a flat fee of $10 for shipping on most knives to send them back to the manufacturer, where they will look over the knife and decide whether they will be able to warranty it.
We have linked the different warranty pages for the brands we carry below for anyone who lives far from House of Blades or wants to send their knives in themselves.
Chris Reeve Knives-
Colonel Ichabod Conk-
Ken Richardson Knives-
Knives of Alaska-
Ontario Knife Co.-
Smith and Wesson-
Terms and Conditions
Updated: February 13, 2017
1. Introduction. This website, www.houseofblades.com, (the “Website”) permits users like you to purchase products, in accordance with the terms of these Terms and Conditions (the “Agreement”).
2. Legal Agreement.
(a) Please read this Agreement carefully. This Agreement is a legally binding agreement between you (“you” or “your”) and House of Blades.
(b) The effective date of this Agreement (the “Effective Date”) is the date you first use the Website. By using the Website, you agree to be bound by this Agreement. If you choose to accept this Agreement, you must do so as written, without modification. If you do not agree to abide by the terms of this Agreement, please discontinue your use of the Website immediately. You agree that by using the Website, such use constitutes your acceptance of this Agreement and your agreement to be bound by the terms of this Agreement. You warrant and represent that you are at least 18 years old and that you have the legal authority to enter into this Agreement as an individual or on behalf of your employer.
(c) You agree that any purchase of Products from us, whether through the Website, our retail store, or otherwise, shall be governed by this Agreement.
5. Updates to this Agreement. House of Blades RESERVES THE RIGHT TO AMEND THE WEBSITE AND THE TERMS OF THIS AGREEMENT IN ITS DISCRETION FROM TIME TO TIME. YOU ARE RESPONSIBLE FOR MONITORING THE WEBSITE FOR CHANGES TO THIS AGREEMENT. House of Blades may, but is not obligated to, offer upgrades, updates, and improvements to the Website, and to add or discontinue any Products at any time.
6. Prohibited Uses.
(a) You may only use the Website and purchase Products for legal purposes (the “Purpose”).
(b) You shall not use the Website or Products: (i) to harass, intimidate, embarrass, or threaten any person, (ii) for any illegal, libelous, obscene, pornographic, or illegal purpose, or (iii) in a manner that violates any laws, rules, or regulations.
7. Orders. You must be at least 18 years old to order any knife Products and at least 21 years old to order restricted products. Restricted products are marked on the Website. Some items on the Website may be illegal in your or other areas for possession by those under the age of 21. You shall be responsible to check all applicable federal, state, and local laws concerning the purchase, ownership, use, and possession of any Products sold to you on the Website.
8. Automatic Knife Laws & Assisted Knife Laws. The Switchblade Act, (Pub.L. 85-623, 72 Stat. 562, enacted on August 12, 1958, and codified in 15 U.S.C. § 1241–1245), as may be amended, (the “Act”) prohibits shipment of automatic knives across state lines, with the following exceptions:
(a) to civilian or Armed Forces supply or procurement officers and employees of the Federal Government ordering, procuring, or purchasing such knives in connection with the activities of the Federal Government;
(b) to supply or procurement officers of the National Guard, the Air National guard, or militia of a state, territory or the District of Columbia ordering, procuring, or purchasing such knives in the connection with the activities of such organization;
(c) to supply or procurement officers or employees of the municipal government of the District of Columbia or the government of any State or Territory, or any county, city or other political subdivision of a State or Territory;
(d) to manufacturers of such knives or bona fide dealers therein in connection with any shipment made pursuant of an order from any person designated in paragraphs (a), (b), and (c).
- What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
- What choices are available to you regarding the use of your data.
- The security procedures in place to protect the misuse of your information.
- How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
1) Data you provide to us
When you create an account, signup for our newsletter, signup for an in-stock notification, or submit info to us using social media or a 3rd party app you are asked to provide personal information that uniquely identifies you.
We collect the following types of personal information: your contact information (such as name, postal or email address, or phone number), birthdate, name, username and password, shipping information (including the shipping address and phone number), purchase history, shopping preferences (such as an interest in a particular product category), information you provide by interacting with us through social media, and photographs that you submit through our social media channels. If you do post personal information via social media or on a product review, you do so at your own risk, as we cannot control who may see this information.
You don’t have to provide any information that directly identifies you to browse our website. However, we will ask you to provide certain personal information as necessary to provide you with requested products and services, complete the relevant transaction, or, if you wish, use special features or functions of our website. We will share this personal information with companies we partner with to better enhance your experience on our site, including but not limited to payment processing, our own email marketing campaigns, fraud prevention services, etc.
2) Data we automatically collect
We and select businesses with whose technology we use on the site, use technologies such as cookies, and scripts, to analyze trends, administer the website, tracking users’ movements around the website, and to gather non-sensitive demographic information about our user base as a whole. We may receive reports based on the use of these technologies on an individual or aggregate basis. Further information is contained below.
Analytics & Log Files. As is true of most websites, we gather certain information automatically and store it in log files. When you visit our websites, we automatically collect the following types of information: information about the device you use to access the Internet (such as the internet protocol (IP) address, internet service provider (ISP) or mobile carrier, proxy server, device type, browser and add-ons, and operating system), referring/exit pages, date/time stamps, information on your shopping behavior on our website (e.g., page views, paths you take through our websites, etc.), general geographic location information (e.g., country or city) that shows where you are when browsing our websites, and search terms that you enter to reach our websites or enter on our websites to find products. We utilize analytics services and log files to help us track the efficacy of our websites, help us learn more about our customers’ and visitors’ shopping behavior, and for troubleshooting and maintenance purposes. We may collect and summarize customer and visitor information in a non-personal format for statistical and research purposes.
b) Social Media Features. Our site includes social media features, such as the Facebook “Like” button and widgets, the “share this” widget, and features within our product review platform. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy statement of the company providing it.
Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via firstname.lastname@example.org with the subject line “Attention HOB Customer Data”.
• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed green lock icon in the address bar, or looking for “https” at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.
Credit Save Feature
No credit card info is saved on our site, instead, our credit card processor creates a profile/token for your info, which is encrypted and stored on their servers, and the only info that passes to us the token. HouseofBlades.com does not save or have access to your credit card info. We offer this option to give you the convenience of not having to re-enter your personal data every time you shop from us.